I received a call from a client today having trouble with root cause analysis for a non-conformance I wrote regarding "No defined frequency for Product Audits". To satisfy that requirement in TS 16949 I would expect to see a schedule or a paragraph in the procedure which talks about how often/when/etc.
Because TS breaks out Product Audits separately, the procedure referring QMS audits are done at least once per year didn't cover the topic Product Audits so a NC was issued during the audit. Not a major deal; something that can be address easily.
You say Tomato - I say To-Mat-O
After talking to my client we decided to call it an opportunity for improvement, clearing the way to get passed the root cause analysis and fix the issue.
Because TS breaks out Product Audits separately, the procedure referring QMS audits are done at least once per year didn't cover the topic Product Audits so a NC was issued during the audit. Not a major deal; something that can be address easily.
You say Tomato - I say To-Mat-O
After talking to my client we decided to call it an opportunity for improvement, clearing the way to get passed the root cause analysis and fix the issue.
It was a simple problem which can be corrected easily. We skipped the root cause analysis for this, and sometimes that is ok. Not for the big stuff though.
I call it: Common Sense Auditing. What are you thoughts?
No comments:
Post a Comment