Friday, August 6, 2010

What makes an Auditor Smile?

I have recently conducted an audit at one of my clients multi-site company. So I get to see how the various local mangement representatives prepares for my audit. This one site managers management of the audit processes stands out.




When I arrive on site, he has printed all the applicable corrective actions for his site, not that many, and he also has any continuous improvement project data readily available.



Also, he printed a copy of my last audit report, along with detailed notes of how he has addressed every corrective action and any opportunities for improvement.



After that, he has his quality objective data out and how the site is performing against those metrics.



In addition, he has questions on how to make his system better. He is connected and engaged.



After I left I felt like he could give a class on how to prepare for an audit, and thus this blog was born.



Yes, Riverside California, you make an auditor smile! :-)